About Us | 关于我们

About US | 关于我们

spicyelement.com is an e-commerce website specializing in spicy food ingredients for authentic Sichuan cuisine and other Chinese cuisine. As the advocate of authentic Sichuan cuisine and Chinese cuisine, we proudly offer the products with highest quality standard and directly sourced from Sichuan China to ensure that the tastes and flavors are exactly the same as the authentic Sichuan cuisine which has been enjoyed by locals for hundreds of years.

More importantly, our food process facilities in Chengdu China have been strictly complied with the FDA regulation. With ISO 9001 and ISO 22000 certification, we are proud of our quality control and food safety management.

Our US operation is based in Houston, Texas. 

  

Shipping Policy | 运费政策  

For Destinations within the lower 48 states and Washington DC, we offer Free Shipping on all order. Depending on your location, we may choose one of these carriers: UPS, USPS or Fedex. We do not ship to FPO MPO and mail box address.

对美国48州及华盛顿特区（阿拉斯加和夏威夷除外），全馆免收运费。我们可能选择UPS, 美国邮政或联邦快递。

For Destinations in Hawaii and Alaska, please email us at spicyelement@gmail.com. We'll quote you the shipping cost.

For Destinations in other countries, we may not be able to ship to you due to regulation and complaince.  For inquiry, please email us at spicyelement@gmail.com. If we can ship the products to you, we'll quote the shipping cost. 

Return Policy | 退货政策

Due to the nature of our products, we will not accept any product once its package is open and/or used. We'll accept any product unopened if you are not satisfied for any reason.

由于我们产品的特点，我们不接受已开袋/已使用的产品退货。如果你对产品不满意，我们可以接受未开袋/未使用的产品退货。

Customer Services | 客户服务

If you ever have any question regarding the product, the shipping or other issues, our customer service representatives are here for you. Please email to spicyelement@gmail.com. We'll get back to you as soon as possible.

如你有关于产品本身、产品运输或其他相关问题，我们的客服代表将竭诚为您服务。请将邮件发送至spicyelement@gmail.com, 我们将尽快回复。

Social Media | 社交媒体

You can follow us on Facebook, Pinterest, and WeChat. We'll share promotion information, cooking tips and other information on these social media.

www.facebook.com/spicyelement

www.pinterest.com/spicyelement

https://www.instagram.com/spicyelement/

https://www.youtube.com/channel/UCYdKMyCst3PXI_Glty1xQaQ

欢迎关注我们的Facebook, Pinterest, instagram, youtube和微信号。我们的社交媒体账号将分享美食照片，中餐烹调知识和其他相关内容。